Ask an Expert

 
PC On Call technical experts answer your toughest questions on PC repair, viruses, networking, hardware, software, disaster recovery, and more.
 

Dear IT Expert,

        How can I protect my technology from viruses and hackers?

--Concerned in Cincinnati

Dear Concerned,

My advice for you is simple and complex at the same time. As long as you’re connecting to the internet there is no absolute assurance that you’ll be completely protected, but here are three major pointers that will make a big difference in keeping you safe and secure:

1) Update, update, update
Make sure that you always have the latest versions of all your software. Old versions of web browsers, email programs and office productivity suites may contain security holes that can be exploited by virus writers to access your computer. Install the latest version of your antivirus program on your computer and update the virus signature files regularly. Most antivirus software vendors publish updates weekly and whenever a new threat is discovered. Use Windows Automatic Updates and download hot fixes and service packs for Windows as they are released. Visit Microsoft's Windows Update website to update Internet Explorer and Outlook Express and Microsoft's Office Update website to update Office and Outlook.

2) Be extremely careful what you open
Never open an email attachment unless you know exactly what it is and are expecting it. Even if it appears to have been sent to you by someone you know, most worms have the ability to falsify the "From" address of an email. If you receive an attachment from a familiar email address, but were not expecting anything, you should contact the sender before opening the attachment. If you receive a message with an attachment and you do not recognize the sender, you should delete the message. Selecting the option to view your email messages in plain text, not HTML, will also help you to avoid a virus.
Make sure you back up your data (documents, bookmark files, important email messages, etc.) on disc so that in the event of a virus infection, you do not lose valuable work. Run a virus scan on removable media (CD-ROMs, floppy disks, USB keys, external hard drives etc.) and files that you receive through online messaging and music services (IRC, ICQ, Kazaa, etc.) before you open or run them.

Use a firewall. When you are browsing the Internet, the firewall creates a shield between your computer and possible attacks from the Internet.

3) Use software that detects adware and spyware.
Spyware is one type of malicious software (malware) that collects information from your computer system without your consent. While some spyware exploits flaws in operating systems or applications, much of it still relies on tricking you into running or installing malware. False Anti-Spyware Applications available on some internet sites advertise themselves as detection or removal tools when in fact they themselves are spyware. Microsoft Windows Defender, Lavasoft Adaware, and Spybot Search and Destroy are legitimate, effective, and can all be used together for maximum protection.

Again, none of these is “foolproof”, and after every new security measure comes a brand new type of threat, but use these tools wisely and you’ll cut your risk down to the barest minimum.

All the best,

Your IT Expert at PC On Call

Bibliography:
http://www.us-cert.gov/reading_room/
http://www.f-prot.com/news/vir_alert/

 

For more information call 1-888-PCONCALL

 

 

©Copyright 2002 PCOnCall. All rights reserved.