|
Redox
Wing Eyecare
Large Midwestern public Library
System
Atlas Industrial
Holdings
Professional Indoor Soccer Team The Cleveland Crunch
The Sister's
of St. Francis
|
|
CLIENT PROFILE
Name: Wing Eyecare
Industry: Optometry Centers
Location: Ohio Valley
An optometry
practice that has rapidly grown from two to twelve locations, Wing
Eyecare provides their patients with quality, professional vision care
at an affordable price while keeping abreast of the newest service and
product technologies.
When Speed and
Precision Count
Linking Multiple Locations
for a Common Goal
Wing
Eyecare, like many growing offices with multiple locations,
experienced persistent downtime, system crashes, and slow network
speed. In spring 2001, Wing wanted to integrate all offices with a
management software program that would allow them to gather and
analyze information, process orders, and create executive reports
within a two-month window. The challenge was that all eleven locations
were operating independently and had outdated equipment and various
software programs. With Wing’s current infrastructure, data
integration appeared impossible. Wing knew they needed an IT partner
who had experience with a large-scale IT conversion and consolidation.
Continually
Providing More Value
Wing
contacted PC On Call to facilitate a network integration project. PC
On Call consulted with Wing to establish project objectives, time
requirements, budget, risk assessment, and the proposed solution. They
reached agreement with Wing Eyecare to begin the process with a full
On Call Checkup (OCCU). The checkup provided Wing and PC On Call the
ability to accurately assess and document the current IT
infrastructure. It also formalized the solution and became the
platform for a successful software implementation and future business
system scalability.
Wing
required networking expertise, server consolidation, cable and
hardware replacement, more efficient storage, and easier, secure
backup procedures. PC On Call's detailed implementation plan made
Wing's two-month software rollout possible.
As a result
of this project, Wing became acquainted with PC On Call's other IT
management services. They have chosen to become an IT Partner which
provides them with regular, preventative server maintenance and
as-needed PC task management. PC On Call will also supply additional
technical staffing as they jointly refine Wing's IT business plan and
identify other initiatives that require specific network, server, or
desktop expertise.
"Partnering with PC On
Call has been a positive experience. They help me be responsive to my
customer's needs by providing invaluable IT expertise and
recommendations which result in cost-effective IT management for Wing
Eyecare."
- Brendon
Copland,
Wing Eyecare
Information Systems
Coordinator
Improving
Resource Allocation with Meaningful Results
In less than
a year, PC On Call has accomplished many critical objectives for Wing
Eyecare including:
-
Developed
a strategic IT business plan for Wing
-
Optimized
mission-critical software performance
-
Enhanced
proprietary data and backup process
-
Improved
disaster recovery capabilities and overall
-
information access
-
Increased
employee productivity and efficiency
-
Improved
software consistency and management
-
Created
competitive advantage for Wing in their market
-
Enabled
Wing's IT staff to focus on their own core responsibilities
|
|
|
|
|
