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CLIENT PROFILE
Name: Redox Brands
Industry: Consumer Products
Location: Cincinnati, Ohio
The mission
of Redox Brands is to acquire and rapidly develop under-valued,
name-brand consumer cleaning products.
Outsourced IT to
Match Managed Growth
How to
Facilitate Successful Expansion
Since their
inception in July 2000, Redox has grown from a single, three-person
office to a dynamic, multi-location, twenty-seven-person business. As
a result of this expansion, Redox needed an IT service provider that
would 1) integrate home office/remote office communications, 2)
support dial-in database updates, and 3) work with their software
vendors to provide the appropriate technology for remote network
access. Although Redox knew they had significant IT needs, they had a
limited budget.
Always
Matching Needs to Service Level
PC On Call
was initially contacted to support three people, one desktop, two
notebook computers, and a printer. As Redox's business grew, the
partnership with PC On Call grew as well. Redox requested that PC On
Call develop an integrated technology plan to meet the demands of
their business. PC On Call's sales and technical teams met with
Redox's management to understand and document the current project
objectives, risks, budget, and longer-term business needs. After
thoroughly assessing the situation, PC On Call presented a solution
that prioritized technology needs against the available budget,
without sacrificing performance.
The
following represents some of the services and solutions PC On Call has
implemented to date:
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Developed
a dynamic IT strategy to manage today's operations as well as
tomorrow's long-term growth initiatives
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Delivered
On Call IT Partner - convenient, reliable, affordable, and ongoing IT
support, reducing IT total cost of ownership
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Performed
an On Call Checkup - a comprehensive network audit and analysis to:
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Support
planned recommendations
Assure no
loss of valuable company data
Provide a
written record of completed work and system performance
Prioritize
system recommendations and spend
Supplied
all hardware using cost-effective economies of scale
Provided
on-site technicians for quick implementation and less downtime
Implemented switch to T-1 lines to increase bandwidth and data
availability
Added
anti-virus programs and firewalls to provide network security
Upgraded
Redox's IT infrastructure to include:
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An
Exchange server for better in-house e-mail management
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A Citrix server to improve remote connectivity
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A Windows
2000 Server for basic client-server networking
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An SQL
server to sufficiently house the new database
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Facilitated successful migration to Windows 2000
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Installed an APC rack system to improve safety and maintenance,
to maximize storage space, and to enhance functionality
"PC On Call helps us
proactively address the technology challenges we face as a successful,
growing company. Additionally, they troubleshoot our systems to avoid
downtime, security breaches, and to reduce the potential for
catastrophic loss of information. PC On Call is very responsive to our
needs. I can always count on PC On Call being there for us."
- Meme
Wagner, Redox
IT Solutions
That Deliver
Today, Redox
does not feel the need to hire any internal IT employees. PC On Call's
flexibility, consistency, and reliability have created a level of
trust few service providers achieve with their customers. Having
experienced, certified PC On Call technicians means that Redox enjoys
the benefits of a reliable, internal IT department - without the high
cost.
PC On Call's
services thus far have provided many benefits for Redox including:
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Increased
remote access and functionality
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Improved
productivity and efficiency, and reduced downtime
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Enhanced
scalability and centralized data
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Improved
network manageability, standardized systems, and organized growth
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